◎About shipping during the coronavirus pandemic
FromTOKYOStore can deliver to USA, Australia etc.
Although fromTOKYOStore usually delivers to Japan Post Office, due to the coronavirus pandemic, delivery may not be possible depending on the customer’s delivery country.
In that case, we will ship by FedEx.
For example, we ship to USA and Australia by FedEx.
However, FedEx may not be delivered depending on the size of the ordered items. In that case, we will contact you immediately. Thank you for your understanding.
If you are a first-time customer, please read below prior to purchase.
・e-packet (regular delivery) about 10-20 days ・EMS (express delivery) about 3-10 days
◎ The e-packet/EMS is a very safe and reliable system.
You can track your order using the links below.
※e-packet (regular delivery)
Item total price less than $60 and it is available for weight less than 2KG.
※Depending on the country’s situation of your shipping address, on-line tracking service may be limited and you may not be able to track your items after shipping out from Japan.
We are sorry to trouble you, but in that case, please contact the post office of your country and confirm where your package is by providing our site name and address.
It will take 1 to 3 business days prior to shipment after receiving your order.
There might be a delay in delivery due to the bad traffic with each country’s holidays situation.
Your understanding prior to place your order is sincerely appreciated.