If you are a first-time customer, please read below prior to purchase.

Because share inventory of products of From TOKYO in all countries and Japan and sell them, in rare cases, products are sold out due to timing and order from client.
In that case, we will contact with client quickly.
※Notice of From TOKYO will be sent from “info@f-tokyo.jp”.

【Request to clients who set domain(blocked setting) 】
When clients set domain (blocked setting) in mobile and personal computer, in some cases that can’t receive registered mail, order confirmation mail and dispatched mail from From TOKYO.

Please reset the mail or add “info@f-tokyo.jp” admin of the shop to reception list.
※If don’t receive mail, in some cases, mails from the shop are in junk e-mail folder of client, please check them.

EMS Shipping (Approximately 3 to 10 days)

3~10days Ites with Express Shipping option will be delivered internationally through Japan Post Co., Ltd.
For Express Shipping option, it may take about 3 to 10 days, depending on your residing area. On-line tracking service is available.
Shipping confirmation will be sent to your e-mail account when shipment from our warehouse is completed.
* Depending on the country’s situation of your shipping address, on-line tracking service may be limmited and you may not be able to track your items after shipping out from Japan.
We are sorry to trouble you, but in that case, please contact the post office of your country and confirm where your package is by providing our site name and address.