We deliver by Japan Post Express (EMS) or FedEx
EMS / Fedex Shipping (about 3 to 21 days)
The delivery time will take about 3 to 21 days, depending on your area of residence.
Shipping time of FedEx (if there is no delay)
Worldwide : about 3 to 10 days
Shipping time of Japan Post Express (EMS) (if there is no delay)
Asia : about 1 week
U.S. : about 1 to 2 weeks
Other area : about 1 to 3 weeks
Large items will be shipped by Japan Post Express Delivery (EMS).
For example, Tatami mattresses and kotatsu futon blankets are shipped by express delivery (EMS).
About shipping date
We will usually ship within 2 to 5 business days for items in stock.
Depending on the stock status, there are some products that start production after receiving an order. Therefore, it may take 7-10 days to ship. Please feel free to contact us if you would like to confirm the shipping start time of your order or after ordering.
on-line tracking service
Depending on the country ’s situation of your shipping address, on-line tracking service may be limited and you may not be able to track your items after shipping out from Japan.
We are sorry to trouble you, but in that case, please contact the post office of your country and confirm where your package is by providing our site name and address.
If you have not received your package within a week or 10 days after we ship it, please contact the postal service in your country with the tracking number.
We have seen an increasing number of packages being returned to us due to incorrect addresses or miscommunication between the Postal Service and the customer. In such cases, we will not be able to resend the package unless you pay the shipping fee again.
Thank you for your understanding.
For first-time customers
If you are a first-time customer, please read below prior to purchase.
Because we share inventory of products with other sales sites, in rare cases, products are sold out due to timing and order from customers.
In that case, we will notify you immediately. Notice of TokyoStore will be sent from “email@example.com”.
If you do not receive an email from our shop
When clients set domain (blocked settings) in mobile and personal computers, in some cases, you can not receive registered mail, order confirmation mail and dispatched mail from TokyoStore.
Please reset the mail or add “firstname.lastname@example.org” admin of the shop to the reception list.
If you don’t receive email, in some cases, emails from the shop are in your junk e-mail folder, so please check them.
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